Refund and Returns Policy

1. Non-Returnable Products

Due to safety regulations and legal requirements, medicinal products cannot be returned once dispatched or delivered.
Certain non-prescription and health-related items, such as cosmetics or personal care products, may be eligible for return or exchange only if unopened, unused, and in their original packaging.
Items marked as “Non-Returnable” on the product page or with expired return windows are excluded from returns.

Returns are accepted only if products are damaged in transit, faulty, expired, or not as described.
To be eligible, items must be reported within the specified timeframe (typically 48 hours from delivery for medicines).
Proof of purchase, invoice, or order confirmation must be provided with the return request.

Login to your account and go to “My Orders.”
Select the relevant order, click ‘Return,’ and provide the reason and quantity for return.
Alternatively, contact customer support to initiate a return request, providing order details and required documentation.
Package the product in its original packaging, with all labels and invoice included, for pick-up.

After the returned item is picked up, it will be verified by our partner pharmacy, which may take 2-10 business days depending on location.
Refunds for eligible items are processed to the original payment method or credited to your store wallet:
- Wallet refunds: within 1 business day.
- NEFT transfers: 1-3 business days.
- Online payment refunds: 7-10 business days, subject to bank processing.
- Other wallets: 2-3 business days.
Refunds are only initiated after successful verification.

Orders can be canceled before shipment or dispatch.
If an order is already dispatched, it cannot be canceled.
Prescription orders may incur a fee if canceled after the prescription has been processed.

If a received product does not meet consumer guarantees (damaged, expired, or faulty), contact customer support for replacement or refund options.
For further queries and assistance, reach our customer service team via phone or email as listed on our website.